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‎04-22-2024 09:26 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My printer has HP OfficeJet Pro 9015e on the front of it.  When I go to my HP Smart, the printer listed is HP OfficeJet Pro 9010 series.  I'm having an issue with it printing (it smears and fades) but when I go to get help, the help doesn't list it as 9015e.  Are they the same? 

Also, when I go online to do troubleshooting to clean the printer heads, the instructions listed don't follow what's on my printer screen ... there is no option to clean the printer heads.  I just changed cartridges so they are brand spanking new HP cartridges.  Thanks.

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‎04-23-2024 11:00 AM

HP Recommended

From the printers front panel menu you can find under print quality menu printhead cleaning.




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‎04-22-2024 11:33 AM

HP Recommended

The 9010 series covers more than one printer model which is why its series, 9015 is included in that series.




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‎04-23-2024 09:57 AM

HP Recommended

Thanks.  What would be causing it to not print correctly?  I was going to clean the printer head but I don't know how.  My other all-in-ones did it automatically but this one doesn't.  When I go online, it gives me instructions but I don't have the same printer screen that they refer to so the instructions don't work.

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‎04-23-2024 11:00 AM

HP Recommended

From the printers front panel menu you can find under print quality menu printhead cleaning.




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‎04-23-2024 01:37 PM

HP Recommended

Finally found the printer info under the settings icon.  Thanks.

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