HP instant ink can't update payment method

[Bonnox]

Hi, this is my first post here.

a couple weeks ago my prepaid card expired, and the printer is locked. I'd like to update the payment method.

METHOD 1

I open the windows app "HP smart", press the button to update the payment method, the browser launches at a new page, i  login, and see an HP smart page.

When i click on the instant ink button, everything is the same as method 2, because it's the same web pace encapsulated in the HP smart web page.

METHOD 2

I followed this article, but it doesn't work for me:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Instant-Ink-Account-needs-attention-or-Update-...

Unfortunately, the thread is closed, so i made this new one, instead of replying there.

when i go to the "Instantink.com" site and click the button, it thinks i never had instant ink, and wants me to enroll. The problem is, that i can't follow the steps because my printer doesn't print the code when i press the info and web buttons. The web light just keeps blinking orange, forever. Pressing the info button prints a page that says that the printer is connected to the wireless network, its IP address, but not connected to the internet. why? Searching the web, an HP support article says that it blinks orange when the web services have some kind of errors, not necessarily because it can't surf the web. Well, thanks, i knew that! Now i'm in a deadlock. I can't print because i need to enroll, but i can't enroll because i need to print.

At this point i'm considering abandoning the service and going back to the simple pay-per-cartridge method. Will the printer work if i buy new cartridges? It's a deskjet 3700.

Thanks

[sandytechy20 · Accepted solution]

@Bonnox

Welcome to the HP support community.

I understand that you want to update the payment information on the instant ink account, I am glad to assist you.

1. Sign into your Instant Ink account.
2. Click Account in the left menu, then Billing.
3. Click Change Payment Method to open the Billing details window. Note: Re-enter all information, including card number, CVV, and expiration date. Make sure postal codes are in the correct format.

If you have tried these steps, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Bonnox]

I phoned the HP support of my country and it was able to solve the problem. It being that i was using the wrong email address for trying to setup the printer to a new HP instant ink account. Once logged in with the correct email address, the HP instant ink control panel was available. My bad, sorry

[Elohi_NR]

Hi @Bonnox 

Happy to hear that, it got solved. Appreciate it. 

If you need further assistance, feel free to reach out to us.

[adelamendoza44]

HP Envoy Pro 6468

[SofiaML]

Hello community!

If you still have questions about the step-by-step process, the following video can also help you if you need to update your payment method.

SofiaML
HP Support Community