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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-07-2024 06:43 PM

HP Recommended

i can't update the firmware to 2.1.1.001162. It downloads the firmware but then says "uh oh we have a problem.  the sofware update didn't complete successfully"

4 REPLIES 4

‎02-07-2024 11:56 PM

HP Recommended

Hello @pmet ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

 

Unfortunately, your post does not contain the current HP Poly product you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. 

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-12-2024 07:54 AM

HP Recommended

Hello,
I've got the same problem on Studio USB.
I try to update the firmware from 1.4.0.000870 to 2.1.1.001162 using Poly Lens.
It downloads the firmware but then says "Uh oh we have a problem. The sofware update didn't complete successfully"
I tried on several Studio's, with different internet provider, on different computer, change cable: same result.
Hope you can help.

Was this reply helpful? Yes No

‎02-12-2024 09:10 AM

HP Recommended

Hello @_Romain_ ,

 

welcome to the HP Poly community.

 

I suggest you try the old Companion App and then finally upgrade via Poly Lens. A community search finds >this<

 

If this fails I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-13-2024 01:04 AM

HP Recommended

Hello SteffenBaierUK,

 

Thanks for your reply.
I also tried using Companion App, but it didn't work too.

I'll try to reach local support.

 

Best regards
Romain

Was this reply helpful? Yes No
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