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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-03-2024 04:36 AM

HP Recommended
Product: HP ENVY 34 inch All-in-One Desktop PC 34-c1000 (4G584AV)
Operating System: Microsoft Windows 11

Webcam well works with camo preinstalled software. When I try to set webcam with windows hello person's shot normally appears, but facial recognition area for scanning is not activated. So I can't activate it.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-03-2024 09:04 AM

HP Recommended

Hi. Thanks for your fast reply. This Issue is solved. I noticed that HP webcam 960 4k cannot work as it does not install IR sensor necessary for facial recognition. I had to install the webcam that came with the PC to solve this problem. I can't understand the lack of support (or loading) for ir drivers.

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4 REPLIES 4

‎03-03-2024 08:20 AM

HP Recommended

Hello @Medicusmodiciae ,

 

Welcome to the HP community.

 

Your post is in a section of the community dealing with products of the former Polycom company dealing with Video and Audio Conferencing products.

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2024 09:04 AM

HP Recommended

Hi. Thanks for your fast reply. This Issue is solved. I noticed that HP webcam 960 4k cannot work as it does not install IR sensor necessary for facial recognition. I had to install the webcam that came with the PC to solve this problem. I can't understand the lack of support (or loading) for ir drivers.

Was this reply helpful? Yes No

‎03-03-2024 09:23 AM

HP Recommended

Hello @Medicusmodiciae 

 

the camera is not advertised as compatible with Windows Hello as far as I am aware.

 

Best Regards

 

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-03-2024 09:41 AM

HP Recommended

In fact, the compatibility is for Windows 11. The one for Windows Hello is not mentioned anywhere. However, this is certainly misleading. Thanks for the feedback.

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