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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-13-2024 02:46 PM

HP Recommended
Operating System: Microsoft Windows 11

I try to make a video call on Facebook messenger and when I click on the video icon I get a black screen 

1 REPLY 1

‎03-13-2024 03:21 PM

HP Recommended

Hello @FMK_12361 ,

 

Welcome to the HP community.

 

Your post was placed in a section dealing with products of the former Polycom company dealing with Video and Audio Conferencing products.

 

Are you using a Poly Product or any other HP Product? If you provide the details I could potentially answer or move the post.

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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