ADF issues

[pruqui]

Remove packaging tape from document glass before you use the ADF, you will avoid grief 

[Gaya1239 · Accepted solution]

Hi @pruqui,

Welcome to the HP Support Community

I understand you are facing ADF issues with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  
  Could you please elaborate on the issue?

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[pruqui]

I resolved the issue, I forgot to take off the original packaging tape from the document glass, thank you so much 

[Gaya1239]

HI @pruqui ,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!

Gaya1239 

HP Support