HP 3630 communication error code 5012

[MBCV339NP]

Communication error 5012

[Rachel571]

Hi @MBCV339NP,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The communication error code 5012 on an HP 3630 printer typically indicates a hardware issue related to the printer's mechanism or its internal components. Here are some steps you can try to resolve this issue:

Restart the Printer: Sometimes, a simple restart can resolve temporary communication errors. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on.

Check Connections: Ensure that all cables connecting the printer to your computer or network are securely plugged in. Also, check for any loose connections within the printer itself.

Update Printer Drivers: Outdated or corrupted printer drivers can cause communication errors. Visit the HP website and download the latest drivers for your HP 3630 printer model.

Reset Printer: Perform a reset on your printer to clear any internal errors. The method for resetting can vary depending on the printer model, so refer to the printer's manual for instructions on how to do this.

Check for Paper Jams: Paper jams or obstructions inside the printer can cause communication errors. Open the printer cover and carefully remove any jammed paper or debris.

Clean Printer Contacts: Dust or debris on the printer's contacts can interfere with communication. Turn off the printer and clean the contacts using a soft, dry cloth.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support