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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP ENVY 5055 All-in-One Printer
macOS 10.15 Catalina

Connects to WiFi, to laptop, to phone, but refuses to print because it cannot "connect to Web Services".  Any update attempt fails.  No virtual agent helps.  Sometimes "ERROR CODE 0XB8391646" shows up on display, but not even Google can find that anywhere on the internet.

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