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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-27-2017 10:09 AM

HP Recommended
Product: OfficeJet Pro 6968
Operating System: macOS 10.12 Sierra

I am about to lose my mind.  I'm a teacher and NEED my printer to work right now!

It just stopped printing any color.  I've checked ink levels (over 1/2 full), I've tried printing test pages, printed from different programs, cleaned print cartridges, etc.  It printed just fine yesterday...help!!!!

3 REPLIES 3

‎08-27-2017 10:47 AM

HP Recommended

Try here.

 

https://support.hp.com/us-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/model/1...

 

Let us know.

‎09-20-2017 09:20 PM

HP Recommended

 

Hi ,

 

 

Pl try to clen the ink cartridge and ref to manual page 87.

 

 

 

 

 

 

 

I am an HP employee.
I am speaking for myself and not for HP

 

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue... "

‎09-18-2023 08:44 AM

HP Recommended

Hi community!

 

You can also use Scan Doctor to read your printer and identify any possible failures:

 

HP Print and Scan Doctor for Windows

 

SofiaML
HP Support Community

I work on behalf of HP.
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