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‎12-28-2022 06:56 PM - last edited on ‎12-29-2022 04:25 AM by HP Administrator

HP Recommended
Product: HP OfficeJet Pro 8210 Printer

I'm living in Brazil and I can't use my printer because the cartridges don't fit. I know that it is necessary to change countries and regionalize the printer. Can you help me?

 

tkns

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-06-2023 05:24 AM

HP Recommended

@ROZZCOLVE

 

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎12-30-2022 07:40 AM

HP Recommended

@ROZZCOLVE

 

Welcome to the HP support community.

 

Did you buy the printer from a different region or country?

Which cartridge number are you using in this printer?

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-05-2023 04:15 PM

HP Recommended

Helo Sandy

 

The original printer cartridge is 952, but in Brazil only 954 is sold

Was this reply helpful? Yes No

‎01-06-2023 05:24 AM

HP Recommended

@ROZZCOLVE

 

 

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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