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‎05-22-2023 03:06 PM

HP Recommended

That worked for me too

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‎05-23-2023 03:02 AM

HP Recommended
@Sh109b wrote:

Finally I have found the solution. 

Download and install the HP software assistant. 

This showed 3 updates waiting including an HP solutions (for IT professionals). I allowed all updates and about 20mins later the printer reported working with the latest firmware.

Beware some update windows are behind 'waiting' ones

I wondered what the "HP software assistant" was, but it seems to actually be named "HP Support Assistant" (see https://support.hp.com/gb-en/help/hp-support-assistant) - using that completed the update at long last, thanks for the pointer.

 

Cheers

Michael

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‎05-25-2023 02:09 AM

HP Recommended

THANK YOU! This was simple and it worked! No need to reset printer or disable firewall or any of the other suggested solutions. 

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‎05-25-2023 02:10 AM

HP Recommended

This worked perfectly! Just be sure to look for the HP SUPPORT Assistant (not HP software assistant)

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‎05-25-2023 08:58 AM

HP Recommended

^ This is the right answer. My firmware is now updated to the latest version. For my  OfficeJet Pro 8022, the file I've download from HP is this one: OJP8020_8030_2314A.exe

 

Please ensure that you download the firmware only from HP website and chose the right one for your printer model.

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‎05-25-2023 10:12 AM

HP Recommended

Thank you for confirming it works. Still HP should sort out the download directly to the printer as so many of us are using only mobile devices and I hate to think how difficult that must be 🤪

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‎05-27-2023 06:11 AM

HP Recommended

Follow this link. I can download the firmware and installed successfully. Thanks

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‎06-06-2023 05:34 AM

HP Recommended

Hi Raj2111,

 

I am having the same issues with my OfficeJet Pro 8022 - my computer says everything is up to date but the printer is trying to download software and doesn't get past 0%.

 

I have uninstalled and reinstalled the printer on HP Smart but getting the same issues.

 

Please can you help

Claire

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‎06-06-2023 07:53 AM

HP Recommended

See my post earlier 

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‎06-23-2023 12:41 PM

HP Recommended

I am having the same issue. None of the fixes work. I have a MacBook Pro and everything seems to be for Windows.

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