"13.E1.C1 Fuser Wrap Jam" on MFP M880z

[ILive4Printers]

Hey all,

My organization had a new HP Color LaserJet Enterprise flow MFP M880z delivered, and it coded immediately upon setup; "13.E1.C1 Fuser Wrap Jam."

I was initially only able to get the machine to print the configuration pages, before it coded out. It is now failing to feed a single piece of paper - cutting off at 1/4th of its length without any ink to paper.

Every job will initiate, feed 1/4th of a piece of paper, and then code out at 13.E1.C1 Fuser Wrap Jam.

No onboard diagnostic tests involving paper feed or fuser use are tenable, as it codes out immediately, and will not resume diags.

The network connection is confirmed to be valid.

I have pulled all paper trays to check for obstruction - none.
I have pulled the fuser to check for any obstruction - none.
I have replaced the fuser - problem persists.
For giggles, I replaced all toner cartridges - no change.

There seems to be no internal or external damage that I have seen - this M880 has errored out immediately out-of-the-box; I have not seen this exact error code on any of the few dozen others I have worked on.

Thanks much for any troubleshooting steps I should look into.

[Valsimot]

When you send a print job and it jams, turn the printer OFF and inspect the leading edge of the jammed sheet maybe you have some shipping material or something dislodged during shipping.

[ILive4Printers]

Thank you so much for that advice, but for this problem, no dice.

Paper has no visible damage or creases when using that troubleshooting step; issue persists regardless of paper sizes, or trays used.

[Repairatrooper]

You state brand new. The selling dealer should be sending a tech, you should not be wasting your time on this. Or open a case on support.hp.com and get an HP tech dispatched.