Small Paperjam

[AtefMohamed]

I have small paper jammed in my printer

I saw the video that helps with removing it but doesn't help and the small paper is still inside 

[Alden4]

Hi @AtefMohamed,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the video guide didn't resolve the issue, you might need to try a few other methods to clear the paper jam. Here's a step-by-step guide.

• Turn off the printer: Always start by turning off the printer and unplugging it from the power source to avoid any risk of electric shock.
• Access the paper path: Open the printer cover and any other trays or compartments that provide access to the paper path where the jam occurred. Make sure to follow the HP instructions for your specific printer model.
• Manually remove the paper: Carefully grasp the stuck paper and try to pull it out gently. Be cautious not to tear the paper, as it could leave behind small bits that might cause further issues.
• Use a flashlight: Sometimes, it's helpful to use a flashlight to get a better view inside the printer and locate any small pieces of paper that might be difficult to see.
• Check for any torn pieces: After removing the jammed paper, inspect the paper path thoroughly for any torn fragments. Even small pieces can cause future jams, so it's essential to remove them completely.
• Clean the printer: Use a soft, dry cloth to clean any paper dust or debris from inside the printer. This helps prevent future jams and ensures smooth operation.
• Power on the printer: Once you're confident that all the paper has been removed and the printer is clean, plug it back in and power it on. Test it by printing a test page to ensure everything is functioning correctly.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support