Hp officejet pro dx576 stuck on printer setup

[Stranger4all]

I am stuck on setup after factory resetting as my printer was freezing after every few minutes and the touchscreen would become un-responsive. Now after reset I am stuck on screen which says load paper in tray 2 while the tray if full with paper, I have checked there is no jamed paper inside roler. How can I skip this setup screen or get tray 2 to work ?

 

 

[Alden4]

Hi @Stranger4all,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro printer is stuck on the setup screen despite tray 2 being full of paper and there are no paper jams, here are some steps you can try.

• Restart the Printer: Sometimes, a simple restart can resolve software glitches. Turn off the printer, wait for a few seconds, and then turn it back on.
• Check Paper Settings: Ensure that the paper size and type settings on tray 2 match the settings you've selected in the printer's control panel or printer software on your computer.
• Reload Paper: Even though the tray appears to be full, try removing the paper and reloading it. Make sure the paper is properly aligned and not exceeding the maximum capacity.
• Clean the Rollers: Use a lint-free cloth lightly dampened with water to clean the rollers in tray 2. Dust and debris on the rollers can sometimes cause paper feed issues.
• Update Firmware: Check if there are any firmware updates available for your printer model. Updating the firmware can sometimes resolve bugs and improve performance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support