HP 7310 - printer jam

[eagerm]

HP 7310 All-in-one printer.  When printing from Windows, the paper jams as soon as it reaches the print head.  The message is Error 0x8869946e.  Printing a self-test page works OK.  Checked paper feed path and it seems clear.

[Irwin6]

Hi @eagerm,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a paper jam error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot (Check if there is any paper jammed insdie the printer and clear it).

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[eagerm]

Power cycling and reseating the ink cartridges did not fix the problem.

HP software did not recognize the printer -- unable to check/download updated firmware.

No paper in feed path.

(I can't imagine what holding down the power button on the printer after it has been unplugged should do.)

[Irwin6]

Hi @eagerm,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Make a copy on the printer standalone and let me know if you have the same issue. (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

If the hardware is working fine, Please follow the steps below to uninstall and reinstall the application.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[eagerm]

Copy from the scanner prints without problem.  Status page prints without problem.

Only printing from Windows 11 jams when the paper reaches the print head.

Will try reinstalling s/w and will post results. 

[Irwin6 · Accepted solution]

Please perform the above shared steps at your convenience and let me know if that resolves the issue.

Take care and have a great day ahead!

Irwin6

HP Support

[eagerm]

Reinstalled printer driver and cleaned ink cartridges.  Printer works now.

[Irwin6]

Hi @eagerm,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support