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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-31-2024 08:48 AM

HP Recommended
Product: Codec AV Bar Controllers TC8
Operating System: Other

Hi,

 

could you help to double-check if the incident on the Jan, 30 has been fixed? I am still seeing the inconsistencies in TC8 connected state reporting in the Poly Lens inventory.

 

Inconsistent state of TC8.JPG

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2024 09:44 AM

HP Recommended

Hello @JL430 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

 

We had a post >here< yesterday

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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4 REPLIES 4

‎01-31-2024 09:44 AM

HP Recommended

Hello @JL430 ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is more suitable for you.

 

We had a post >here< yesterday

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-01-2024 07:07 AM

HP Recommended

I reported this issue via the feedback function in Lens and received the following response:

 

"Thanks for taking time to file this issue. We are aware of the issue and current looking for clarification from our development whether there should be status on linked peripherals on the Studio devices. We will get back to you once we have an update."

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‎02-07-2024 07:53 PM - edited ‎02-07-2024 07:55 PM

HP Recommended

I just received confirmation that a Lens fix has been deployed. The TC8 are showing up online again in Lens.

 

"A fix has been deployed to Production to correct the online/offline status for peripheral devices.

A sync metadata script is currently in process and will be executed this afternoon to automatically update the online/offline status for peripheral devices.

Prior to completion of the sync metadata script, the fix can be validated by rebooting the Primary device or unplug/re-plug the TC-device."

1 person found this reply helpful
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‎02-08-2024 01:15 AM

HP Recommended

Thanks, Nlev.
I confirm my TC8 states are showing online green.

Consistent state of TC8.JPG

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