No interenet,secured

[bhagyashree1]

When i connects my mobile vivo 1908 hotspot with my hp laptop,it says no internet, secured.but the wifi is connected to shown in on mobile screen it says device is connected.Please solve this issue.

[Alden4]

Hi @bhagyashree1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP laptop is showing "No internet, secured" when connected to your Vivo 1908 hotspot, but your mobile indicates that the device is connected, there could be a few reasons for this issue. Let's troubleshoot.

• Check Mobile Data Connection: Make sure that mobile data is turned on and working properly on your Vivo 1908.
• Restart Devices: Sometimes, simply restarting both your mobile and laptop can resolve connectivity issues. Turn off both devices, then turn them back on and attempt to connect again.
• Forget and Reconnect: On your HP laptop, forget the network connection for your Vivo 1908 hotspot and then reconnect to it. Sometimes, network settings can become corrupted and this can help reset them.
• Update Network Drivers: Ensure that your HP laptop's network drivers are up to date. Outdated drivers can sometimes cause connectivity problems.
• Reset Network Settings: On your HP laptop, you can try resetting network settings to their default configuration. This can often resolve various connectivity issues.
• Check Firewall and Antivirus Settings: Sometimes, firewall or antivirus software on your laptop can block internet access. Temporarily disable these programs and check if you can connect to the hotspot.
• Check Hotspot Settings: Verify the settings on your Vivo 1908 hotspot. Ensure that it is set to allow devices to connect and that there are no restrictions or limitations set.
• Try Another Device: If possible, try connecting another device to your Vivo 1908 hotspot to see if the issue persists. This can help determine if the problem lies with the laptop or the hotspot itself.

By following these steps, you should be able to troubleshoot and resolve the connectivity issue between your Vivo 1908 hotspot and HP laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support