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‎04-22-2024 07:44 PM

HP Recommended
Product: HP Pavilion - 14-ce2100tx

Hi, my laptop started to be very laggy yesterday afternoon and remains so until now. It takes a very long time to boot and even to shut down. I tested the hard drive with HP Hardware Diagnostic and got the result that my hard drive had a critical failure with the ID: 0SPTL4-000C3J-MFPXHF-61SH13. It seems that I will have to replace my hard drive, but I'm curious about the meaning of this code? What does it say about the problem that my hard drive have?

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‎04-22-2024 11:58 PM

HP Recommended

@Meiii 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                     https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎04-22-2024 11:58 PM

HP Recommended

@Meiii 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                     https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 person found this reply helpful
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