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My camera is not working on my HP 17-cn2022na Laptop.  The laptop is new and it worked at first but it stopped working.  I have looked in settings and it is not disabled and in privacy I have allowed all apps to have access.   

The error message coming up says - Your camera is reporting that it is blocked or turned off by a switch or button on your device.  Please unblock it or turn the switch on to use it.

I can't see anything blocking the camera and I can't see a switch.

7 REPLIES 7
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Try pressing the camera privacy key if you see that message.  It's icon is on one of the F1-F12 keys. You may have to press the Fn key at the same time.

 

CameraPrivacyKey.png



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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There is no camera privacy key 

HP Recommended

Take a look at the action keys . See the icons on the Function keys in the top row.

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



HP Recommended

Still can't see one

HP Recommended

Invoke the Device Manager.

Type Dev in the search box and then click on the Device Manager application icon that appears above.

 

As you test the action keys, watch for the appearance of the Camera device in the list. When you see it appear, the camera should be on.

 

Try the action keys one at a time. Top row on the keyboard F1-F12.

Hold the Fn key down and tap the key to invoke its alternate function.

 

@sl1146 

From the user manual

https://kaas.hpcloud.hp.com/pdf-public/pdf_9869048_en-US-1.pdf

 

"Using the camera Your computer has one or more cameras that enable you to connect with others for work or play. Cameras can be front facing, rear facing, or pop up. To determine which camera or cameras are on your product, see page 3. Getting to know your computer on Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high-definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your computer and information on page 42 for details about using Windows Hello. On select products, you can also enhance your camera privacy by turning the camera off. By default, the camera is turned on. To turn off your camera, press the camera privacy key. The camera privacy light turns on. To turn the camera back on, press the key again. To use your camera, select the Search icon in the taskbar, type camera in the search box, and then select Camera from the list of applications."



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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Sorted - thank you!

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You're very welcome.

 

Don't forget to mark my previous reply as the accepted solution.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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