I am paying for instant ink, but on my dashboard it says I am no enrolled in instant ink.

[GeckoShibori]

I have been paying for instant ink for coming on nearly 2 years. Recently my printer stopped printing and keeps giving error messages regarding the (tri colour) ink cartridge. While troubleshooting this issue I came to look at my account dashboard and it shows I am not enrolled in instank ink. Yet my credit card is charged every month by HP so in what way am I not enrolled? Moreover I cannot see anyway to inform HP I need replacement ink cartridges as the ones I currently have seem to be faulty now. Everything had been working perfectly up until last week. Why is there no way to contact HP if I need replacement ink when I am paying for this service?

My firmware is up to date, and I have tried the Print and Scan Doctor. My issue here is how can I engage with HP over my account and sort out why the dashboard shows my instant ink status as "not enrolled"? Trying to use the chatbot is infuriating. I need to deal with a human employee. Then I need to ask them to send me out fresh cartridges. 

[sandytechy20]

@GeckoShibori

Welcome to the HP support community.

I understand that you are getting a cartridge error.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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Cheers.