Do hp return the damaged display after replacing a new display

[Dynamite2]

Do hp service will return the damaged display seperately after replacing a new display on out of warrenty. Because i went to service center . To replace screen they say it will cost twenty three thousand rupees . But they say after replacing a new display. They will not return old display that's has some problem . Hp can you tell what service policies and where can i  get that . I request someone help me up with this doubt.  Device : omen 15 gaming laptop 

[Rachel571]

Hi @Dynamite2,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

I have sent a private message to you with the phone number. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support