• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!

‎04-27-2024 07:27 AM

HP Recommended
Product: z4 g4
Operating System: Microsoft Windows 10 (64-bit)

My HP Z4G4 has started crashing without warning.  I ran a diagnostic on the system and got the following error code:  RLQ7M9-000C3M-WPQFHG-Q2EN03 related to the video[P] I have searched google and not found any results.  Any help would be greatly appreciated.  The crashes happen even while idle, the windows system logs do not show any evidence of a pending crash, it is just a sudden halt and reboot.  there is no dmp file to examine. I got the above error code by hitting F2 during boot and running the HP PC Hardware Diagnostics UEFI (ver 8.7.1.0)

Category:
Reply
1 REPLY 1

‎05-02-2024 06:23 PM

HP Recommended

To see what the code means, please fill in the form on the linked screen:


https://support.hp.com/us-en/contact/diag



I am a volunteer and I do not work for, nor represent, HP
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.