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HP Recommended
HP EliteDesk 800 G6 Desktop Mini PC (8WY24AV)

Intel released a new graphic driver for integrated Intel® 7th-10th Gen Processor Graphics 31.0.101.2127 a while back, initial installation works fine, but after a reboot/running Windows Update the driver is automatically downgraded using the to the HP specific (OEM) driver (31.0.101.2115 Rev.A) via Windows Update

https://www.intel.com/content/www/us/en/download/776137/intel-7th-10th-gen-processor-graphics-window...

 

Can you please release a updated driver?

 

Intel Graphics Drivers November 2023 Security Update 

https://support.hp.com/us-en/document/ish_9667148-9667172-16/hpsbhf03879

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

This is a peer-to-peer forum. 

 

We do not work for or represent HP.

 

Please contact HP customer support for assistance regarding your request for HP to release more recent drivers.

 

Contact opnemen met HP | HP® Nederland

 

You can easily solve the problem you have with the new graphics driver being overwritten by the old one from Windows Update.

 

Reinstall the driver from Intel and then immediately run the Microsoft Hide Windows Update utility that I zipped up and attached below.

 

The utility should find the Intel graphics driver update pending to reinstall.

 

Check the box to hide the update.

 

The utility will run again and report the problem is 'Fixed.'

 

Restart the PC and you should no longer be bothered with that issue.

 

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

This is a peer-to-peer forum. 

 

We do not work for or represent HP.

 

Please contact HP customer support for assistance regarding your request for HP to release more recent drivers.

 

Contact opnemen met HP | HP® Nederland

 

You can easily solve the problem you have with the new graphics driver being overwritten by the old one from Windows Update.

 

Reinstall the driver from Intel and then immediately run the Microsoft Hide Windows Update utility that I zipped up and attached below.

 

The utility should find the Intel graphics driver update pending to reinstall.

 

Check the box to hide the update.

 

The utility will run again and report the problem is 'Fixed.'

 

Restart the PC and you should no longer be bothered with that issue.

 

HP Recommended

Hi Paul, your suggested workaround worked like a charm, thx!

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.