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‎05-01-2024 07:32 AM

HP Recommended
Product: HP ProBook 450 G9
Operating System: Microsoft Windows 10 (64-bit)

I am needing to reinstall Windows 10 on my laptop and the HP Recovery Tool is not working.  When i type in the Product ID, it gives error message "saying product ID does not match or is invalid".  I have double checked and I am typing it in correctly.

 

I have tried reinstalling the HP Recovery Tool but getting same message.  Need help on resolving issue.

Is there way to download the Windows OS from the HP website?

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1 REPLY 1

‎05-01-2024 09:16 AM - edited ‎05-01-2024 09:18 AM

HP Recommended

You need to use the version of the cloud recovery software for business PC's which can be found on your notebook's support page, under the Software - Security section.

 

HP ProBook 450 15.6 inch G9 Notebook PC Software and Driver Details

 

The HP Cloud Recovery Client.

 

Here is an info link for how to use the utility:

 

HP Business PCs - Using the HP Cloud Recovery Client in Windows 11 and Windows 10 | HP® Support

 

You enter the PC's serial number in the utility's search window if you need to use it on another PC.

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