-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
10
2
1
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Compatible 400W PSU with a PCIE 6+2 connector for graphics card
L69242-800
The PSU you bought before and connected is not compatible with the Baker motherboard in your PC.
You may have fried some discrete components in your motherboard.
If power is on, never connect or disconnect a PSU to a motherboard. That is a patently unsafe thing to do.
If I may ask, what was wrong with the original L76557-003 power supply?
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
Compatible 400W PSU with a PCIE 6+2 connector for graphics card
L69242-800
The PSU you bought before and connected is not compatible with the Baker motherboard in your PC.
You may have fried some discrete components in your motherboard.
If power is on, never connect or disconnect a PSU to a motherboard. That is a patently unsafe thing to do.
If I may ask, what was wrong with the original L76557-003 power supply?
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
10
2
1
HP Recommended
10
2
1
HP Recommended
HP Recommended
Unless it was done inadvertently, marking your own post as the solution and then asking another question would seem a bit strange.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
10
2
1
HP Recommended
HP Recommended
OK.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
HP Recommended
The motherboard may or may not have been damaged by the sudden inrush of current.
From your description of what happened, you already know that the PSU is fried.
I would unplug the power cord and remove the PSU and then visually inspect and smell the motherboard to determine whether or not the damage is obvious.
It would be worth the money spent to try a PSU that is known to be compatible with the motherboard.
Even though a PSU costs $$, It would be far less expensive than sourcing a replacement for the complete PC.
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
10
2
1
HP Recommended
HP Recommended
Great!
I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community