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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-02-2023 06:46 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Problems sharing content into teams rooms conference on a poly device. With the recommend resolution of the latptop , sometimes the screen stay black.

5 REPLIES 5

‎11-02-2023 10:15 AM

HP Recommended

Hello @Peter4481 ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, the Partner application, or even the HP Poly Product itself you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-02-2023 10:38 AM

HP Recommended

Hi

 

The product is a Poly X30 configurate with MS Teams.

 

as the lasted firmware version.

 

this simple appen when sharing a window , if share the screen or through a file , everything ok.

and only appen with MS Office apps

 

Another thing ,  if i reduce the resolution of the laptop to 1920x1080 , it work fine.

 

Thanks

Regards

Was this reply helpful? Yes No

‎11-02-2023 11:11 AM

HP Recommended

Hello @Peter4481 ,

 

stating "the latest" does not help anyone in days, months, or years to come. Please always specify what is currently running on the Poly end and from our Partner Microsoft as what you may assume is the latest may not be the latest for others.

 

I suggest you contact our partner Microsoft as they control:

 

- The Platform you are using

- They provide us OEMs with the Application you are using

- Can answer any restrictions around the Application

 

I suggest you open a ticket and/or post in a Microsoft focused community and feel free to come back and update this post for others to learn once you got an answer.

 

Other volunteers may reply but if you need urgent help please work with our support organization in your region.

 

Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎11-02-2023 11:20 AM

HP Recommended

 ? help anyone in days, months, or years to come

Go and see if its is raining

Was this reply helpful? Yes No

‎11-02-2023 11:25 AM

HP Recommended

Hello @Peter4481 

 

You may want to read the "Read 1st ! Welcome To The Poly Standalone Video Endpoints Support Forums!" again if you have any questions regarding what should be the minimum content of a post.

 

The above should help you.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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