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‎03-07-2024 09:36 AM

HP Recommended

I have several users in our environment receiving the BSOD almost daily, sometimes multiple times a day. I've only been able to grab one error code from a laptop and it is the "Unexpected Kernel Mode Trap" error message. Trying to get more error codes from the users as they happen. Is there anywhere to start in terms of troubleshooting with this error code?

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‎05-03-2024 02:47 PM

HP Recommended
 

i'm living the same issue, after contact hp support and check all hardware , format and erase the boot ssd from the bios application i reinstall windows 11 to the last version, with HP images using Hp image assistant. All looks good but for some reason i get again but not daily BSOD. I have some suspected Microsoft Edge.  try to contact Hp support over whatssap

 

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