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‎04-28-2024 08:51 PM

HP Recommended

I opened my computer at work as per usual on a flat desk, after being carried around in a laptop bag with a sleeve on it. Laptop works perfectly, no previous issues or damage. I as open the screen, the right hinge burst, sending cracks and discoloration up the screen as well as shooting broken plastic and a screw across my desk. This is a common issue with HP Envy computers and I am aware of an ongoing lawsuit regarding this exact issue. What can HP do about it?

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1 REPLY 1

‎04-29-2024 01:56 AM

HP Recommended

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

It is likely HP will fix it, just find a real person when you call.

Thank you for using HP products and posting to the community.
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