Bad customer service (Unresolved issue)

[prakhar_m]

I am writing to express my extreme dissatisfaction with the ongoing issue with my omen laptop. For the past 4-5 months, I've been experiencing a problem where the laptop unexpectedly shuts down as I lift my laptop or tilt the screen a bit. My laptop won't power on immediately. Holding the power button for a few seconds is necessary to get it to start.

Despite contacting your service center numerous times, the problem persists. Initially, they diagnosed it as a motherboard issue, but the issue remains after a replacement. Additionally, an engineer visited my location and suggested a CMOS issue; however, the problem continued after their service.

I even performed a complete laptop reset, but the issue persists.

Frankly, this experience was so poor as I  didn't expect from HP.

I kindly request your immediate intervention to resolve this issue permanently. 

[Rachel571]

Hi @prakhar_m,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm truly sorry to hear about the frustrating experience you've been facing with your Omen laptop, especially after multiple attempts to resolve the issue through our service center. It sounds incredibly inconvenient to deal with such persistent problems, and I can understand how disappointing it must be, especially given your expectations of HP’s product quality and customer service.

We deeply value your satisfaction and it’s clear we have not met the standard we strive to uphold. I want to ensure we address this as promptly and efficiently as possible, so you can return to a reliable computing experience.

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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Take care and have a good day.

Rachel571

HP Support