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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-27-2024 10:11 PM

HP Recommended

Hi Steffen, just wondering if you have heard any more about the upcoming Poly Studio USB firmware update that will hopefully resolve the Windows 11 echo/driver issue?
Lens still on 2.1.1.001162
Thanks

Chris

2 REPLIES 2

‎02-28-2024 12:58 AM

HP Recommended

Hello @ChrisAdc1 ,

 

welcome back to the HP Poly community.

 

While I am honored that you address me directly by name it may put other volunteers off.

 

I am pretty sure we provided a hotfix to customers with Expansion Microphones via EN-237837 so I can only ask you if this is urgent, to work with support.

 

Once the release is GA a volunteer will post about this. As a public trading company, we cannot comment on future releases via a community forum.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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For HP products please check HP Support.

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‎02-28-2024 02:59 PM

HP Recommended

Sorry Steffen, I thought I had been speaking with you previously about it, but couldn't find a reference. Looks like I has talking to a HP/Poly Tech previously about it, and he mentioned a new version with a fix that is coming out for the echo.

In relation to EN-237837, we don't use expansion microphone, this is using the inbuilt microphone and has only occurred since Windows 11.

I will follow it up with HP/Poly.

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