Need to lower resolution on Poly Studio X30

[fadehawk]

We're trying to use a Poly Studio X30 as a Webcam on one of our networks and we're getting an error message from the app we're trying to use that says the resolution is too high.  Is there a way through the web interface to scale back the resolution?  Or maybe a Windows Reg Key or setting I can change to force it to a lower resolution?

[SteffenBaierUK]

Hello @fadehawk ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

This is important especially in the future when someone finds this post in days, months, or years to come.

Please do not simply edit the original post but reply with the versions.

To answer your actual question here is no option in the Studio X web interface to lower the Camera resolution but using a lower quality USB 2.0 or lower may get better results as this can influence the quality.

What application is the one causin the issue? I usually play with the Windos Camera app.

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

Best regards

Steffen Baier