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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-18-2024 12:12 PM

HP Recommended

Hello, I recently purchased a Plantronics USB Headset 3200 series.   When using it, I can hear others on team meetings, however I was told my voice is coming across very softly and I am hard to hear  

Any suggestions?

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1 REPLY 1

‎04-19-2024 06:39 AM

HP Recommended

Hello, @ML1012, and welcome to the HP Poly community.

I am sorry to hear that you are facing this issue with the Poly 3200.

Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?

1. Could you please try it with a different PC?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made. 
 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,
Meghana

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