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‎01-24-2024 06:29 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

When I make a call and the party answers, the mic doesn't work and the earpiece cuts out for 2 seconds.  If I join a Teams conference, I have a 2 second "black out" before I can hear or speak.  It's most problematic when making calls.  

1 REPLY 1

‎01-25-2024 07:00 AM

HP Recommended

Hello, @KRae2, and welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Savi 7300 
Could you please follow a few troubleshooting steps mentioned below and let us know if the issue persists?
1. Could you please let me know if it is the Office or the UC version?
2. Could you please connect the headset to the PC and check for any firmware updates and update them if there are any?
3. Could you please restore the headset settings to default on the Poly Lens application by connecting the headset to the PC? Once done, please switch off and switch on the headset again to save the changes made.
4. Could you please let me know how the headset is connected to the PC?

Regards,
Meghana

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