Can't answer calls from Voyager 4310 headset

[KaayGeee]

I have a Poly VVX 250 desktop phone and I just got a Voyager 4310 headset. 

If I plug the headset's USB dongle into the USB port on the phone, when the phone rings I hear an "incoming call" alert, and if I press the button on the headset, it says, "answering call," but then it doesn't actually answer the call.

I can answer the call by pressing the headphone button on the desktop phone, or by clicking on the alert from the Nextiva app running on my desktop computer, but I can't answer the call from the headset. I would really like to be able to answer the phone even if I'm not right at my desk.

I also tried plugging the dongle into a USB port on my computer, but then I didn't even get the "answering call" message, much less be able to answer the phone by pressing the button on the headset.

[Prajwal_10]

Hello,

Welcome to HP Support Community.  

Please follow the troubleshooting steps:

• Try re-pairing the headset and BT adapter. 
• Set the headset as a default audio device under PC sound settings.
• Ensure that only one softphone application is opened at a time.
• Set the targeted softphone under Poly Lens application.
• Try connecting the headset using native Bluetooth.
• Ensure your headset firmware is up-to-date.

If the issues still persist, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Regards,

Prajwal