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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-14-2023 02:09 AM

HP Recommended
Product: Sync 60-M

Hi all,

I'm facing an issue with two Poly Sync 60.

 

The first Sync 60 is connected to the PC with a USB C cable and always works while the second one is in a daisy chain connected with the first Sync wirelessly. 

 

Everything works normally, but every 2 days the speakers automatically disconnect and I have to connect them again in the daisy chain holding the rounded button on the side.

 

As they are installed in our main boardroom I'm always receiving random complaints about one of the microphones not working. 

 

Is anyone else having the same issue? 

 

Both Sync 60 have the following: 

 

Device Model
Sync 60-M
Software Version
0.0.563.3201
Product ID
0x0161
Tags (1)
4 REPLIES 4

‎12-14-2023 03:40 AM

HP Recommended

Hello @VAuk ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

 

A quick search found a similar post >here< but the original author never followed this up.

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-18-2023 07:38 AM

HP Recommended

Hi Steffen,

thank you for your reply.

 

I can see that all the issue related with these speakers are mostly dead. 

Both broken sync and aggressive noise suppression applies to me as well.

 

Is the only solution buying something else? 

Was this reply helpful? Yes No

‎12-18-2023 08:43 AM

HP Recommended

Hello @VAuk 

 

only if someone opens an actual support case and works with our team any issues found can be addressed and fixed.

 

Please work with our support team.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-03-2024 08:38 AM

HP Recommended

I've opened the ticket, no answer since the 18/12/2023.

 

Happy new year.

Was this reply helpful? Yes No
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