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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-12-2024 12:50 PM - edited ‎02-12-2024 12:51 PM

HP Recommended

I just got a Poly Sync 20+ and I have the following issues.

1) When joining a call, I have to mute and unmute for people to hear me.
2) The hangup/pickup buttons do not work. If I'm getting a call and press the Pickup button, it rejects the call on Teams.

2 REPLIES 2

‎02-12-2024 01:00 PM

HP Recommended

Hello @thewaffle ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

Please do not simply edit the original post but reply with the versions.

 

Is this for a Mobile phone or Table, PC, or Apple MAC? You can use Poly Lens to get the firmware version and check if you are on the latest software,

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-12-2024 01:33 PM

HP Recommended

I'm using Windows 10, and the latest version of Poly Lens.

Microsoft Teams, if I use the old version, it doesn't appear to need me to mute and unmute myself to be heard when a call starts, but the call button still fails. (This happens on or off the BT700 Adapter)

 

The Sync 20-M has 0.0.567.3472.

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