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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-08-2023 08:34 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, 

We currently have a PolySync 40 for our meeting room and we use it by connecting it via USB to avoid Bluetooth problems, But 9/10 times it gives error saying the microphone has been muted by our system preference. I've followed the suggested fixes online but sometimes it just does not change the result. 

Added information; most of our computers have Window 11 

Every time we use Google Meets or even Teams call it does the same issue and sometimes it works by disconnecting it and reconnecting it. Now I am looking for a solution to permanently fix it, especially given the fact that is a high end not cheap IT item. 

 

Thank you 

1 REPLY 1

‎12-08-2023 08:44 AM

HP Recommended

Hello @SWRA ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

 

I would suggest you contact our support organization as all people in the community are volunteers and cannot provide software fixes.

 

Another volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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