• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-29-2023 04:43 AM

HP Recommended
Product: Sync 40+

Hello! When pairing two identical Poly Sync 40+ devices, the microphones on one of them stop working, but all other functions continue to work. If you use devices separately, then the microphones work on both devices

Tags (1)
4 REPLIES 4

‎08-29-2023 12:12 PM

HP Recommended

Hello @Ilab ,

 

Welcome to the HP community.

 

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

It would also be of interest what these Poly Sync are connected to.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-06-2023 02:59 AM

HP Recommended

Hello @SteffenBaierUK,

First Poly Sync 40+ Software version - 0.0.402.2759

Second Poly Sync 40+ Software version - 0.0.402.2759

 

Connected via BT600 to laptop with Windows 10

Was this reply helpful? Yes No

‎09-06-2023 03:04 AM

HP Recommended

Hello @Ilab ,

 

welcome back to the HP Poly community.

 

You have posted in an incorrect section and your post has been moved by a volunteer. It has been moved to a section more suitable for your request.

 

Have you paired the Sync40 in daisy chain mode as outlined >here<?

 

Another volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact HP Poly support in your region are in my signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-06-2023 08:13 AM

HP Recommended

Hi Steffen,
Yes. The devices are paired using daisy chain mode

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.