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‎02-02-2024 06:05 AM - edited ‎02-02-2024 06:05 AM

HP Recommended
Product: Poly Sync 20

I use a Poly Sync 20 with wired (USB) connection.

Firmware is 0.0.567.3472.

 

Irrespective of which laptop or other peripherals (docking station etc) I am using, Teams call participants tell me that my outgoing sound quality is super bad in ca. 50% of all calls - rattling/garbled sound/echoes. Hanging up and dialing in again usually solves this. When this happens, Teams sometimes displays a message "High Fidelity mode - music has been detected" or something like that. 

To be clear, this is only happening with this specific Poly Sync 20, not with my other devices e.g. Jabra speakerphone. 

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