VVX450 Disable Polycom ZTP from config file

[Bob-McCarthy]

I have successfully disabled poly ztp using the config file but the phone also has a polycom ztp that I am unable to disable from the config.  I can do it from the phone menu but would like to have it automated to disable.

<device device.set="0">
<device.prov device.prov.ztpEnabled="0" device.prov.ztEnabled="0">
<device.prov.ztpEnabled device.prov.ztpEnabled.set="0" />
<device.prov.ztEnabled device.prov.ztEnabled.set="0"/>
</device.prov>
</device>

Any suggestions ?

[FortelNetworks]

I'm also searching for a way to disable ZTP via a configuration file.  

Using the documented process, the VVX 411  (et al) that I've experimented with continue to show ZTP Enabled in the phone's display.  

SIP version 6.3.1.8427

Do I just need to update the firmware?  (I've tried a few versions...)

Thanks!

[SteffenBaierUK]

Hello @FortelNetworks  and @Bob-McCarthy ,

welcome to the HP Poly community.

From our VoIP FAQ:

Jul 25, 2013 Question: How can I setup certain Device parameters on my phone via a configuration file?

Resolution: Please check => here <=

Therefore:

<change device.set=“1” device.prov.ztpEnabled.set=“1” device.prov.ztpEnabled.set="0" />

The above can be archived by using a provisioning server. Everything is documented in the FAQ. Please ensure you make use of it.

If all fails, and no other volunteer replies and a phone is in warranty, simply open a support ticket. Details are in my signature.

Best Regards

Steffen Baier

[FortelNetworks]

Hello Steffen,

Thanks for all you do for the Poly community!  Really, it's very much appreciated!  I've studied many of your responses over the years...

I am now able to disable the Poly ZTP with an edited version of your suggested configuration.  (There appears to be a typo in that code.)

So Poly ZTP is now Disabled.

But Polycom ZTP still shows as Enabled.  I'm not sure if this is a concern or not- I want to prevent the phones from reaching out to some old configuration that I have no control over.

We have about a thousand Polycom phones provisioned (we recommend the hardware, but don't sell the equipment.) Over  the last couple of years, we have started getting reports of phones that have lost all programming- the provisioning information (FTP) is gone.  My hunch is the ZTP is causing this following some firmware update or power cycle event...

[SteffenBaierUK]

Hello @FortelNetworks 

HP Poly never automatically adds a Phones MAC address to ZTP at the point of sale. This is usually done by the person or the organization who owns the Phone.

If you are dealing with phones that are in ZTP then I suggest contacting the previous owner to remove these from ZTP. Alternatively, if you have proof of ownership HP Poly can do this for you.

Best regards

Steffen Baier