[Software] PVOS 8.1.5 for CCX and Trio C60

SteffenBaierUK · ‎12-12-2023

Release Notes

Introduction

Software version: PVOS 8.1.5

Release date: December 2023

CCX Series	8.1.5.1732
Trio 8300	8.1.5.1722
Trio C60	8.1.5.1737

The software can now be found via the built-in hosted server or to download please follow >this< and use Poly Lens

What's New

This release of PVOS includes new features, feature enhancements, and important field fixes.

This release includes the following new features and enhancements:

Introducing the Poly CCX EM60 expansion module
Zoom Rooms Controller for PVOS 8.1.5
Microsoft Teams for PVOS 8.1.5

Introducing the Poly CCX EM60 expansion module

Poly introduces the CCX EM60 expansion module, which helps users handle large call volumes on their CCX 505, CCX 600, and CCX 700 business media phones.

Poly CCX EM60 expansion module product overview

The Poly CCX EM60 expansion module is a console supported on several CCX business media phones that enables you to add additional lines to your phone.

Note: CCX 400 and CCX 500 phones don’t support expansion modules.

Each CCX EM60 expansion module supports the following features:

5” color LCD display
Three pages with 20 line keys each, for a total of 60 lines configurable as Teams presence, OpenSIP line registrations, call appearances, speed dials, Direct Staton Select (DSS), or Busy Lamp Field (BLF)
Dual-color (red or green) illuminated LEDs for line status information per key
One USB 2.0 (Type-A) port
One USB 2.0 (Type-C) port
Supports one expansion module per CCX phone

Important:

USB headsets are not supported on CCX EM60 expansion modules. Bluetooth and RJ-9 headsets are supported.

Poly CCX EM60 expansion module hardware

The following figure displays the hardware features on CCX EM60 expansion modules. The table lists each feature numbered in the figure.

Poly CCX EM60 hardware features

Poly CCX EM60 hardware features reference callouts

Reference Number	Feature	Feature Description
1	USB-A plug	Connects the USB-A plug on the expansion module into the USB-A port on the side of a CCX phone
2	USB-C plug	Connects the USB-C plug on the expansion module into the USB-C port on the side of a CCX phone
3	Locking tab	Connects the expansion module to a CCX phone
4	Line keys	Configured as line registration, call appearance, speed dial, Direct Station Selection (DSS), or busy lamp field (BLF) keys
5	Color display	A 5" color LCD screen with a backlight to view contacts and speed dials
6	LED indicators	Illuminates in green or red to provide line status information
7	USB-C port	Connects to the USB-C plug on the expansion module Important: Do not use this port to connect headsets or additional expansion modules.
8	USB-A port	Connects to the USB-A plug on the expansion module Important: Do not use this port to connect headsets or additional expansion modules.
9	Page keys	Provides smart paging functionality

Important:

Ensure that you connect the CCX EM60 expansion module to the phone correctly by fully inserting the USB-A and USB-C plugs into the USB-A and USB-C ports on the phone. Use the locking tab to secure the expansion module to the phone, and use the correct stand to match the phone model.

Compatible base profiles and phone models

The following table lists the base profiles and phone models compatible with CCX EM60 and provides the number of expansion modules that are supported by compatible base profiles.

Base profile and phone model compatibility with CCX EM60

Phone model	Generic base profile	Microsoft Teams	Microsoft USB Phone	Zoom Phone	8x8 Work	Dialpad
CCX 505	1	1	Not supported	Not supported	Not supported	Not supported
CCX 600	1	1	Not supported	Not supported	Not supported	Not supported
CCX 700	1	Not supported	Not supported	Not supported	Not supported	Not supported

CCX power usage

CCX business media phones use more power when you connect an expansion module.

The following outlines the power each CCX model and PoE class uses should an EM60 Expansion Module be used without its AC adapter.

CCX 505: PoE Class 0
CCX 600: PoE Class 4
CCX 700: PoE Class 4

The maximum power output from the EM60 USB ports are:

USB-C: 2.5W, 0.5A
USB-A: 0.5W, 0.1A

Power Usage without an EM60

Model	Idle	In Call
CCX 505	2.8 W	8 W
CCX 600	5.8 W	11 W
CCX 700	7.6 W	13 W

Power Usage with 1 EM60

Model	Idle	In Call
CCX 505	5 W	7.2 W
CCX 600	8 W	10.2 W
CCX 700	9.8 W	15.2 W

CCX EM60 power limitations

Poly recommends using the CCX EM60 external AC adapter (5 VDC/3 A) for all installations (sold separately).

Using PoE+ or an optional AC power adapter on the host CCX doesn’t increase the power available to the CCX EM60 expansion module over its USB connection. When a power supply isn’t directly connected to CCX EM60, the CCX phone restricts the CCX EM60 functionality according to the following table.

Important:

You must connect external power to the CCX EM60 expansion module and not the host CCX phone.

Power limitations for CCX EM60

CCX model	EM60 startup	USB-A port power	USB-C port power
CCX 505	Starts	No power to port	Power to port
CCX 600 and CCX 700 Hardware revisions P or later	Starts	No power to port	Power to port
CCX 600 and CCX 700 Hardware revisions A through O	Doesn’t start	No power to port	Power to port

Note:

You can find the hardware revision number on the white label on the back of your phone.

Ordering an optional power supply unit will be necessary if not powered over Ethernet with PoE (i.e. Using Wi-Fi for network).

CCX EM60 power supply part numbers

Part number	Part name
86H66AA#ABG	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-AUST
86H66AA#AC4	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-BRZL
86H66AA#ABB	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-EURO
86H66AA#ACJ	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-INDIA
86H66AA#ABJ	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-JPN2
86H66AA#AB1	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-KOR
86H66AA#ABM	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-LTNA
86H66AA#AB2	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-PRC
86H66AA#ABU	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-UK
86H66AA#ABA	Poly Edge E100-450 CCX 350 EM60 Power Supply - 5V/3A-US

Expansion module line keys

The line keys on CCX phones and expansion modules are numbered sequentially, and the line key numbering on an expansion module depends on how many lines the phone supports and the base profile that you use.

In the Generic base profile, indexing depends on your preferred Home screen selection.

In the Microsoft Teams base profile, the expansion module line keys display contacts only, and you manage indexing using the Microsoft Teams application.

Configure preferred home screen using a configuration file

Configure your preferred Home screen to determine the line key allocation on your phone and expansion modules using the configuration file.

Open the configuration file.
Configure the required page view using one of the following parameters:
- feature.preferredHomeScreen="default"
- feature.preferredHomeScreen="line"
- feature.preferredHomeScreen="meeting"
Save the configuration file.

Configure preferred home screen using the local interface

On the device, go to Settings > Basic > Preferences > Home Page.
Choose one of the following:
- Default
- Line View
- Meeting

Line key distribution scenarios

When you use the Generic base profile, line key allocation occurs in one of three modes, depending on your preferred Home screen selection.

Default view

The Lines page is removed completely and is no longer available by swiping.
Swiping the line keys at the bottom of the page is disabled.
On CCX 505 phones, line keys at the bottom of the screen show indexes 1 to 3, and indexing on the expansion module starts at index 4.
On CCX 600 and CCX 700 phones, line keys at the bottom of the screen show indexes 1 to 5, and indexing on the expansion module starts at index 6.

Line view

Line key page 1 remains on the host phone, and line keys from the CCX phone’s virtual line key pages 2 to 4 move to the expansion module.
On CCX 505 phones, lines keys at the bottom of the screen show indexes 1 to 7, and indexing on the expansion module starts at index 8.
On CCX 600 and CCX 700 phones, line keys at the bottom of the screen show indexes 1 to 15, and indexing on the expansion module starts at index 16.
You can swipe from Line view to Default view.

Meeting view

The Lines page is removed completely and is no longer available by swiping.
Line key index 1 starts on the expansion module.
You can swipe from Meeting view to Default view.

Zoom Rooms Controller for PVOS 8.1.5

Poly Trio C60 phones optimized for Zoom Rooms act as a controller via the system’s touch user interface and provide audio for Zoom Room meetings through the built-in speakers and microphones.

This software release contains the Zoom Rooms Controller version 5.13.6 (1785) as embedded software. For more information on this Zoom release, visit the Zoom Help Center.

For the latest setup instructions, see the Integrating Poly Trio Systems with Zoom Rooms Solution Guide.

Microsoft Teams for PVOS 8.1.5

The Microsoft Teams application is included in each PVOS release for use on CCX 350, CCX 400, CCX 500, CCX 505, CCX 600, and Trio C60 phones.

The Teams version included may be updated independently of the PVOS version using the Teams Admin Center. For more information on this Teams version, review What’s new in Microsoft Teams.

Note:

PVOS includes the Microsoft Teams base profile in every release; however, Microsoft support of a release depends on the PVOS version delivered by Microsoft through the Teams Admin Center.

Microsoft Teams Compnent Versions

Microsoft Compnent	Version
Microsoft Teams	1449/1.0.94.2023072509
Microsoft Admin Agent	v1.0.0.202306202019.product (v486)
Microsoft Intune Company Portal	5.0.5484.0

Resolved Issues

Review the resolved issues in this release.

Note:

These release notes don’t provide a complete listing of all resolved issues that are included in the software. User experience updates, performance fixes, and enhancements may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Category	Issue ID	Product	Description
Alert management	VOICE-76649	CCX Series	The message waiting indicator (MWI) doesn’t flash when there is new voicemail and the phone is in the power saving state.
Certificate management	VOICE-75130	CCX Series	CCX 350 can’t use EAP-TLS for 802.1x authentication and reports an unknown certificate authority when using the list of trusted CAs included in PVOS.
Certificate management	VOICE-75069	CCX Series Trio 8300	The SCEP sourced CA certificate isn’t included in the list of trusted CAs when you set a TLS profile's CA list to All .
Peripherals	VOICE-75524	CCX Series	CCX phones can’t reboot in some cases when a BT700 USB to Bluetooth headset adapter is connected and an incoming call is answered using the headset's Call Control button.
User interface	VOICE-75881	Trio 8300	The Unlock softkey isn’t available when the phone lock timeout is triggered while left on some screens.
User interface	VOICE-75878	Trio 8300	The Unlock icon is missing from the main menu when using phone lock.
User interface	VOICE-78576	Trio 8300	You can’t change the protocol field when editing a contact.
User interface	VOICE-75874	Trio 8300	The Hold icons are missing when putting a three-way call on hold.

Known Issues

Review the new known issues in this release.

Note:

These release notes don’t provide a complete listing of all known issues for the software. Issues not expected to significantly impact customers with standard voice and video conferencing environments may not be included. In addition, the information in these release notes is provided as-is at the time of release and is subject to change without notice.

Microsoft controls the software experience and performance of PVOS systems configured for Microsoft Teams. For any issues regarding Microsoft Teams on your PVOS system, see Microsoft Feedback.

Known Issues

Category	Issue ID	Product	Description	Workaround
Call management	VOICE-74363	CCX Series	The in-call screen does not appear and must be manually opened for only the first call after a reboot on CCX 400, CCX 500, or CCX 505. This issue occurs only when the app switch feature is enabled, the phone is USB connected to a laptop, and the first call is made from the laptop's Teams client.	Use the "Back to Call" notification banner to bring the call screen to the foreground.
Call management	VOICE-72293	CCX Series	The CCX 600 and CCX 700 can reach 20 simultaneous calls but can’t reach the expected 24.	No workaround.
Interoperability	VOICE-76801	CCX Series	A CCX 600 in the Zoom Phone base profile may reboot if the external camera is removed while in a video meeting	No workaround.
Menu	VOICE-75019	CCX Series	Lifting the handset or pressing the handsfree or headset button will play dial tone but the dial pad does not appear on screen when in the Device Settings menu in the Teams base profile.	Exit the Device Settings before selecting an audio termination.
Network	VOICE-76877	Trio 8300 Trio C60	Phone doesn’t display network information of SSID.	No workaround.
Network	VOICE-75640	Trio C60	Device's MAC address is now used for SCEP common name if the value is left blank.	Manually set a value for SCEP.csr.commonName.
Peripherals	VOICE-74882	CCX Series	Active call audio does not always automatically transfer to a Bluetooth headset if that headset is connected after the call has started.	No workaround.
Peripherals	VOICE-74614	CCX Series	After connecting a Bluetooth headset and then making a call by deliberately using the handset or handsfree speaker, switching to the headset during the call results in no headset audio until the audio termination is switched from the headset and then back again. This issue only affects the first call made this way.	Briefly change the audio path to handsfree mode, and then switch back to headset mode.
Peripherals	VOICE-61197	CCX Series	Audible mute on and mute off notifications don't play through paired Bluetooth headsets.	No workaround.
User interface	VOICE-77318	CCX EM60	When the Application Switching feature is enabled for simultaneous use of OpenSIP and Teams, changing the display theme between light or dark from the Teams menu causes the expansion module to disconnect until a reboot.	Reboot the phone.
User interface	VOICE-76534	Trio C60	A Trio C60 paired with a Studio X series video bar incorrectly applies GMT time zone when selecting GMT +8 Kuala Lumpur, Singapore.	Choose GMT +8 Perth to apply the desired time offset.
User interface	VOICE-76394	Trio C60	Trio C60 in USB Optimized mode using the GC8 touch controller as part of a Teams Room sometimes continues to show a call as active when the call has been terminated.	No workaround.
User interface	VOICE-76173	CCX Series	The Screen Capture action is visible from the Web interface when screen capture is disabled (up.screenCapture.enabled="0").	No workaround.
User interface	VOICE-76083	CCX Series	In the Teams Base Profile, the recent calls, voicemail, or calendar screens may be blank after changing text size to Large in the Accessibility Settings menu.	Restart the phone after the text size increase.
User interface	VOICE-76080	CCX Series	When using the Teams Base Profile and multiple calls simultaneously arrive and are answered, a Resume button incorrectly remains on the active call screen for the most recently selected and resumed call.	No workaround.
User interface	VOICE-75872	CCX Series	Inbound Teams call LED indicators flash for up to 12 seconds after the call is rejected. Trio phones flash the mute LED. CCX phones flash the messages waiting indicator LED.	No workaround.
User interface	VOICE-75154	CCX Series	The label in the basic settings menu for "Clear Call History/Directory" is not translated to languages other than English.	No workaround.
User interface	VOICE-74790	Trio 8300	On Trio 8300, the Phone Lock inactivity timer does not reset and can be triggered while accessing Favorites or Call History using the Navigation cluster up/down/left/right arrows.	Access Favorites or Call History from the main menu.
User interface	VOICE-74597	Trio C60	In the Zoom Room on Trio C60, the base profile shows a blank screen the first time the phone's System Settings are chosen from the settings menu (gear icon).	Touch the upper half of the screen to select an unseen menu option, which triggers a screen refresh.

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Introduction

What's New

Introducing the Poly CCX EM60 expansion module

Poly CCX EM60 expansion module product overview

Poly CCX EM60 expansion module hardware

Compatible base profiles and phone models

CCX power usage

CCX EM60 power limitations

Expansion module line keys

Configure preferred home screen using a configuration file

Configure preferred home screen using the local interface

Line key distribution scenarios

Default view

Line view

Meeting view

Zoom Rooms Controller for PVOS 8.1.5

Microsoft Teams for PVOS 8.1.5

Resolved Issues

Known Issues

Read More