• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-09-2023 01:05 AM

HP Recommended
Product: Polycom CX500
Operating System: Microsoft Windows 11

My company had some CX500 which they were giving away due to upgrade to a newer device.  I wanted to see if its usable from home and if it can be used with Microsoft Teams?  

 

I have researched little bit, and the documentation said that it has built in lync client.  Can i upgrade this to Microsoft Teams client? and can it connect to our Teams account in Office 365 from home as well?

 

I basically want to use the device from my home office.  

 

Thanks

Ali

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2023 01:58 AM

HP Recommended

Hello @_ali_khawaja ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

 

Please check the CCX 500 product Page >here<

 

The above shows that the CCX 500 as the other CCX models supports Microsoft Teams natively. As long as your company uses Microsoft Teams, and allows remote devices to sign into Microsoft Teams you are good to go.

 

Simply update to the latest 8.1.4 software. 

 

Please be aware I am unable to advise on any other details around Microsoft Teams and any restrictions your company may have placed to prevent the registration. This is something you should discuss with your Company Microsoft Administrator.

 

Other volunteers may reply as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎12-09-2023 01:58 AM

HP Recommended

Hello @_ali_khawaja ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section more suitable for your request.

 

Please check the CCX 500 product Page >here<

 

The above shows that the CCX 500 as the other CCX models supports Microsoft Teams natively. As long as your company uses Microsoft Teams, and allows remote devices to sign into Microsoft Teams you are good to go.

 

Simply update to the latest 8.1.4 software. 

 

Please be aware I am unable to advise on any other details around Microsoft Teams and any restrictions your company may have placed to prevent the registration. This is something you should discuss with your Company Microsoft Administrator.

 

Other volunteers may reply as well.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.