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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-11-2024 07:18 AM

HP Recommended

We have 6 ccx350 phones that will partially lock up after two days. The phone will give you dial tone but fails with "cannot complete the call" . It cannot receive any calls. 

 
Firmware
8.1.3.1301
Teams App
1449/1.0.94.2023112704
 
 
4 REPLIES 4

‎01-11-2024 07:23 AM

HP Recommended

Hello @AikenMarvin ,

 

Your post was marked as Spam by our automatic system and had to be manually released.

 

The software you are using is outdated and I suggest you update to at least 8.1.5 and/or contact our Partner Microsoft as it is their Application running on our Phone and their Teams Platform you are using.

 

Alternatively, you can look at daily reboots via our software. 

 

A volunteer may reply but if you need urgent help please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-11-2024 08:06 AM

HP Recommended

8.1.5 is not a "supported" release just yet on the Microsoft website. We also tried the 8.1.5 and it failed the same way. I am almost convinced that it is a hardware issue as you cannot web into the phone to capture logs. 

Thanks for releasing my post!

Was this reply helpful? Yes No

‎01-11-2024 09:11 AM

HP Recommended

Hello @AikenMarvin ,

 

I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-11-2024 10:04 AM

HP Recommended

Done did it,, Opened a ticket with HP. Let's see what they come up with. 

THANKS!

Was this reply helpful? Yes No
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