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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎03-25-2024 12:34 PM

HP Recommended

Since the upgrade to the New Teams, the "CX300 R2"  is stuck at, "Sign in to Microsoft Lync".
The microphone and speaker works, but not the dialpad.  The mute button is not in sync with Teams.

Is this phone no longer supported in the new Teams, or is there some way to fix this?

 

Thanks!

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1 REPLY 1

‎03-25-2024 12:38 PM

HP Recommended

Hello @radiofan123 ,

 

welcome to the HP Poly community.

 

The CX300R2 was originally developed for usage with Microsoft LYNC. After this was retired it would still work with Microsoft Skype for Business. Microsoft Teams may originally still made it work but the unit is no longer supported and end of life for Years.

 

I suggest you consult a Microsoft-focused community forum and/or work with Microsoft Support. Feel free to provide and update here if you find out.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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