my windows button is not working also i brought my laptop from hp world in july 2023 but it expired

[arpan13]

my windows button is not working suddenly also i brought my this laptop in July 2023 but right now in my hp app and also in your website my warranty is expired in 26/08/2023 i brought my laptop from hp world so i trust them but now its not even completed 1 year and my warranty is expired. my laptop serial number is [Personal Information Removed]. i have the bill issued by hp world . Also the seal is not opened. Still my warranty is expired. its not acceptable.

[Irwin6]

Hi @arpan13,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with one of the button on your new Laptop keyboard that is not working.

A) Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

D) Please refer to the steps on this link to get the warranty updated.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support