Microphone/Sound Driver Disappears on Laptop

[EB_3358]

I purchased a HP laptop in March 2023. Keyboard had repeating keys from the beginning ( I thought it was just sensitive keys)they replaced the keyboard. Resolved. However the additional intermittent working sound and microphone was not repaired. It was sent in twice for repair. Each time I receive it back there is no microphone.  Even though this is an issue affecting the functions  of the computer I kept reloading the driver as that is what goes missing after an update or restart. My frustration is dealing with a product that is faulty and the lack of urgency and absence of effective customer service to just provide me with a new computer. What is the next step if escalation doesn't resolve this? Any suggestions to resolve this would be appreciated. 

[Gaya1239]

Hi @EB_3358 , 

Welcome to the HP Support Community

We apologize for the inconvenience,
Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support

[EB_3358]

This did not help. I have been on with multiple techs. My driver disappears as soon as my computer updated or I start it. I'm desperate to reach out as the escalation process is so far ineffective. I purchased it as a brand new computer and have yet had the trouble free ownership a brand new product should provide.Very disappointing  that you dismiss my issue so easily. It's not resolved. 

I just want someone to exercise some common sense and provide me with a brand new computer.