PreCut stickers not printing correctly

[normancay420]

I have a sprocket 2 in 1 printer, it prints out the 2"x3" sheets no problem. However the pre cut stickers, where you can choose the option to do at the top of the app, they are about 1.5"x1.5" pre cut, the printer does not print the images within the pre cut sticker area. It prints them horizontally and super small across the paper, ruining the pre cut stickers and wasting the paper. How do I get the app or printer to change the orientation back to vertical, it seems to be some software issue or something.

I have wasted 6 pre cut sticker sheets, anyone have any ideas or suggestions! Please!

[Irwin6]

Hi @normancay420,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Sprocket.

Please try few steps recommended below.

1.    Reset the Sprocket unit by placing a push-pin or needle into the small hole on the rear of the unit.  (Reset instructions in the support doc HERE)
2.    Plug in the Sprocket unit with the provided micro-USB cable.  Connect to either a computer USB port or USB wall charger.
3.    Allow the Sprocket unit to charge for 10 minutes.  Note:  A call back may be required in these instances.
4.    Power on the Sprocket unit by pressing/holding the power button for 3 seconds.
5.    A white LED should illuminate on the rear of the unit if power up is successful.
6.    Remind the customer to charge their Sprocket for an additional 60-90 minutes to enable a full battery charge.
 

If the issue still persists uninstall the sprocket app and reinstall the app and try updating the sprocket firmware from the sprocket app and check if it helps.

Open Sprocket app go to menu-->Sprocket---> Printers; A blue firmware update link will be present if an update is available.

Refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support