I was charging my phone on my hp when suddenly shut itself down

[Karie19]

My hp laptop shut itself down while i was charging my phone on it, its been 2 days now and i cant get it back on. When i press the power button, the "on button" beeps and then stops, what might be the problem

[Elohi_NR]

Hi @Karie19,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To isolate the issue if its hardware or software, let's try a few steps. 

POWER DRAIN:

Please disconnect all the devices and cables connected to your computer including the power cable and then press and hold the power button for about 20 seconds and connect the power cable back again and try to power on the computer.

CBR:

Press windows key and then follow by the key "B" this time and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+B for 3-4 seconds more.

CMOS RESET:

Press windows key and then followed by the key "V" and then the power button for around 3-4 seconds, then release the power button and continue to hold windows+V for 3-4 seconds, you may not receive a response from the computer, Please let me know what happens.

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Karie19]

Thanks, i'll try that and i'll keep you posted

[Elohi_NR]

Hi @Karie19,

Appreciate it.