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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP OfficeJet Pro 8035 All-in-One Printer

I am trying to scan documents with my HP8030 to my Dell desktop

1 REPLY 1
HP Recommended

Hi @DonaldPalmer,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Print and Scan Doctor

Download and run this app to automatically fix a wide range of printer-specific issues. Click here

 

Click here for other scan-related issues. 

 

Try updating firmware. Click here

 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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