Why can't I scan... Error code 0W_500_0WSID00001

[PhillipAO]

When I try to scan, it's asking me to sign in.  But then I get this error:

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001)

I waited a few hours... same error.

I waited a few days...same error.

HELP!

[Alden4]

Hi @PhillipAO,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a connectivity issue related to your printer's access to the HP server. The error message suggests that it could be due to being connected to a VPN, which might be interfering with the printer's ability to access the necessary authentication servers.

Here are a few steps you can try to troubleshoot the issue.

• Disconnect from VPN: If you're currently connected to a VPN, try disconnecting from it and then attempt to scan again. VPNs can sometimes interfere with certain online services, including printer authentication.
• Restart Printer: Turn off your printer, wait for a minute or two, and then turn it back on. This can sometimes resolve temporary connectivity issues.
• Check Network Connection: Ensure that your printer is properly connected to your Wi-Fi network and that the network itself is functioning correctly. You can try printing a network configuration report from the printer's control panel to verify its connection status.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, updating the firmware can address connectivity issues and improve performance.
• Reset Printer Settings: If none of the above steps work, you can try resetting the printer to its factory defaults. This will erase any custom settings you've configured on the printer, so make sure to note them down before proceeding.

If you're still encountering the error after trying these steps, it's possible that there may be a more significant issue with the printer or its connectivity.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[PhillipAO]

Thank you for your response.

I had tried all of those things, of course.  

BTW, the issue was not with my printer, per se.   The problem was with signing into HP Smart.   

Just for the record, I am a sophisticated user.  The problem was definitely on HP's side.  But since my printer is out of warranty, I couldn't even get someone from HP on the phone so I could ask them to reset whatever issue was on their side.

VERY frustrating.  And, more to the point, very DISAPPOINTING.  I spent the extra $$ to get a really good printer, and now it's a paperweight.  What happened to HP, they used to be the gold standard.

Thanks,

Phil

[Alden4]

Hi @PhillipAO,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support